Terms and Conditions

Dear Customers,

Please read and familiarize yourselves with the following Terms and Conditions governing the use of the himalaya.bg online store.

1. General Terms and Conditions

These Terms and Conditions govern the sale of goods by Ayurveda Chance EOOD through the Company's website, himalaya.bg (hereinafter referred to as the "Online Store").

By using the website and placing an order, you accept and agree to comply with these Terms and Conditions.

The website himalaya.bg is owned and operated by:

Ayurveda Chance EOOD, a company registered under the Commercial Act of the Republic of Bulgaria, with its registered office and business address at:

99 Dr. Petar Dertliev Blvd., Sofia, Bulgaria.

2. Privacy and Protection of Personal Data

Ayurveda Chance EOOD, through its online store himalaya.bg, processes and protects users' personal data in accordance with applicable Bulgarian and European legislation, including the General Data Protection Regulation (GDPR).

To process and fulfill your orders, we may require the following information:

First and last name
Email address
Contact telephone number
Billing and delivery address
Postal code

If you have a registered customer account, you can update the information provided through your account.

Personal data is processed for accepting and fulfilling orders, arranging deliveries, processing payments, communicating with customers, complying with legal obligations and improving customer service.

Where necessary for these purposes, certain personal data may be shared with courier companies, payment service providers, technical service providers and other authorized partners, in compliance with applicable data protection requirements.

Users have the right to access, rectify, erase and restrict the processing of their personal data, as well as other rights provided under the GDPR, subject to applicable legal conditions.

Detailed information regarding the processing of personal data, legal grounds, retention periods and users' rights is available in the Privacy Policy of himalaya.bg.

3. Placing an Order

Orders through the himalaya.bg online store are accepted 24 hours a day, including weekends and public holidays. Orders are processed and fulfilled during the Company's business hours.

During the checkout process, customers can review the selected products, their prices, delivery charges, total amount payable, as well as the contact details, delivery address and selected payment method.

Before confirming an order, customers select one of the available payment methods and agree to pay for the ordered products and applicable delivery charges.

Once the order has been successfully placed, the customer receives confirmation at the email address provided.

Placing an order through the Online Store constitutes express agreement to enter into a distance sales contract governed by the Bulgarian Consumer Protection Act and other applicable Bulgarian legislation.

4. Prices

All product prices in the himalaya.bg online store are displayed in euros (EUR) and include Value Added Tax (VAT).

Delivery charges are calculated according to the selected delivery method, the courier company's rates and the applicable store conditions. The exact delivery cost is displayed before the final confirmation of the order.

Customers can review the total amount payable, including the cost of the products and delivery charges, before completing their order.

5. Problems with Order Fulfillment

Although we make every effort to fulfill all orders accurately, the processing or delivery of your order may be affected by one of the following circumstances:

We strive to maintain accurate and up-to-date product availability. However, an ordered product may occasionally be unavailable. In such cases, we will contact you as soon as possible by telephone or email.
You have provided incorrect or incomplete delivery information, such as your name, address, telephone number or postal code.

If the products received do not match those ordered, or if an error occurs on our part, we will cover the costs of returning and replacing the incorrect products.

If delivery cannot be completed for reasons beyond the control of himalaya.bg (for example, if you are not present at the specified address or do not answer the courier's calls), your order will be returned to us until we are able to contact you.

6. Payment

Orders placed through the himalaya.bg online store can be paid for using the following methods:

Cash on Delivery – payment of the amount due to the courier upon receipt of the order.
Online Payment by Bank Card – payment during checkout through a secure electronic payment system.

For online payments, bank card information is processed by the relevant payment service provider in accordance with its procedures and applicable security standards.

Orders are processed once they have been successfully registered in the Online Store's system. If an online payment is unsuccessful, customers may attempt the payment again or select another available payment method.

7. Delivery and Receipt of Products

By submitting an order confirmation, you agree to pay the price of the selected products and the stated delivery charges.
Orders are processed Monday to Friday, between 9:00 a.m. and 4:00 p.m., and are dispatched via Speedy courier service within three business days.
Delivery to an Address: This option is selected during checkout after providing the full delivery address, name, postal code, preferred delivery date and any additional instructions.
Delivery to a Speedy Office: Please specify the Speedy office where you wish to collect your parcel in the order notes or special instructions. Direct selection of a Speedy office is not available.

8. Order Cancellation and Returns

You have the right to withdraw from an online purchase without providing a reason within 14 calendar days from the date of receipt of the products, in accordance with the Bulgarian Consumer Protection Act.

When returning products, the following conditions must be observed:

Products must be returned in their original packaging, where applicable.
Products must not show signs of use beyond what is necessary to establish their nature, characteristics and functioning.
We recommend including proof of purchase or the order number to facilitate faster processing.
The costs of returning products are borne by the customer, except in cases otherwise provided for by law.

For sealed products that are unsuitable for return due to health protection or hygiene reasons, the right of withdrawal does not apply if the products have been unsealed after delivery.

Refunds

When you exercise your right of withdrawal, we will refund the payments received, including the cost of the original standard delivery, within the statutory period of 14 calendar days from the date on which we are notified of your decision to withdraw.

We reserve the right to withhold the refund until we have received the returned products or until you have provided proof that the products have been sent back, whichever occurs first.

Refunds for Online Payments

For payments made by bank card, refunds will be issued using the same payment method originally used for the purchase.

Once Ayurveda Chance EOOD has successfully initiated the refund, the time required for the amount to appear in the customer's account depends on the processing times of the relevant bank and payment service provider.

In certain cases, this process may take up to 14 calendar days.

This period refers exclusively to the technical processing of the payment and does not affect the statutory deadlines for issuing refunds.

Return Address:

Ayurveda Chance EOOD

99 Dr. Petar Dertliev Blvd., Sofia, Bulgaria

9. Complaints and Customer Inquiries

Please contact us at +359 2 951 65 99 or +359 2 952 69 21 to discuss any questions or concerns regarding the products or services provided by himalaya.bg.

10. Disputes and Alternative Dispute Resolution

If you have any questions, complaints or disputes related to orders placed through himalaya.bg, we recommend contacting us first so that we can seek an amicable resolution.

The supervisory authority responsible for protecting consumer rights in Bulgaria is the Commission for Consumer Protection (CPC).

Commission for Consumer Protection (CPC)

Address: 4A Slaveykov Square, Sofia, Bulgaria

National Consumer Hotline: 0700 111 22

Website: https://kzp.bg

In the event of a consumer dispute that cannot be resolved through negotiations between the customer and the trader, the consumer has the right to refer the matter to a competent alternative dispute resolution (ADR) body, including the relevant conciliation commissions operating under the CPC, in accordance with the Bulgarian Consumer Protection Act.

Information about alternative dispute resolution procedures and the competent conciliation commissions is available on the official CPC website: https://kzp.bg/bg/pomiritelna-deynost.

The use of an alternative dispute resolution procedure does not restrict the consumer's right to seek legal protection through the courts.

11. Website Content and Copyright

The website contains copyrighted materials, texts, images, graphic logos, illustrations, trademarks, databases and software that are owned by himalaya.bg or used under license.

These materials are protected by Bulgarian and applicable international copyright and intellectual property laws.

Reproduction, distribution or use of the website's content or any of its individual elements without the prior written consent of himalaya.bg is prohibited, except where expressly permitted by law.

Use of the website and its services does not grant users any intellectual property rights over the content contained therein.